News

Capital Bikeshare Prices to Increase May 1

Purchase or Renew Annual Memberships at Current Rate until April 30, 2015

Today, the participating Capital Bikeshare jurisdictions (District of Columbia, Arlington County, City of Alexandria and Montgomery County) announced the approval of the proposed price increases for membership. These increases are the first since the program started in 2010. Effective May 1, 2015, the membership pricing structure will be as follows:

Casual Memberships:

Existing
24-Hour $7
3-Day $15

Effective May 1, 2015*
23-Hour $8
3-Day $17

Registered Memberships:

Existing
Day-Key $7
30-Day $25
Annual $75
Annual with Monthly Installments $84

Effective May 1, 2015*

Day-Key $7
30-Day $28
Annual $85
Annual with Monthly Installments $96

*Trip usage fees remain unchanged.

The pricing structure change derives from a review of public comments made at the Capital Bikeshare Open House held on January 28, 2015, and through email comments received through February 15, 2015 to Capital Bikeshare. The revenue received from the price change will be used to offset increases in labor costs and costs associated with expansion from the original 114 stations that opened in September 2010 to nearly 350 stations throughout the region today.

Because of this additional revenue, Capital Bikeshare will also be able to implement new techniques to improve the availability of bikes and empty docks at stations, otherwise known as “rebalancing.” This will include experimentation with bike corrals in high-ridership areas during peak usage hours, improved data analysis for operations management, and future expansion of the system to underserved regions of the Capital Bikeshare service area.

Individuals can purchase new or renew annual memberships at the current rate of $75 until April 30, 2015.

In addition to the price adjustments, Capital Bikeshare will also be removing the $101 authorization hold placed on credit/debit cards used to purchase short term memberships at stations, also effective May 1, 2015. This change will reduce the barriers to entry for those interested in gaining access to the bike share program. Combined with options for reduced price memberships through partnerships with Bank
on DC, Montgomery County’s JARC program for low-income residents and Arlington County’s cash payment program, Capital Bikeshare remains committed to accessibility for all who wish to join.

Service Alert: System Has Returned to Normal Service

System Software Upgrade Complete— Service Functioning Normally

The Capital Bikeshare system underwent a comprehensive software upgrade for the first time in our four year history. We are pleased to report that the update was successful and that all features of the system are now fully operational.

  • Credit card rentals are now accepted
  • All memberships (annual, monthly, day key) are once again fully operational
  • Short term membership sales have resumed at all station kiosks
  • Live station status feeds have resumed, so Spotcycle and other web programs are now up-to-date
  • CapitalBikeshare.com is back online and accepting new member registrations and allowing current members to login to their accounts

We appreciate your patience and understanding during this process, and are excited to utilize this new software to provide a better riding experience for all of our users.

Sincerely,

The Capital Bikeshare Team

Arlington Introduces Cash Payment Program

Arlington County is now offering a cash payment option for Arlington residents to use towards Capital Bikeshare memberships and user fees. This program is designed to expand Capital Bikeshare to Arlingtonians who are unbanked – those who don’t have a credit or debit card – and is a demonstration program for one year.



More details are available in the full post.

Send Your Pricing Comments By Feb. 15

We Want Your Input!

Didn’t get a chance to attend the Open House but want to add your input on the proposed membership rate changes? Send an email with your comments to pricing@capitalbikeshare.com. We will be accepting comments until February 15, 2015.

Wrapping Up the Open House



We had a great time meeting and talking with many of you on January 28, when we held the Capital Bikeshare Open House at MLK Jr. Memorial Library in downtown DC. More than 60 of you brought your questions, concerns and best Bikeshare trivia answers to the event! You chatted with representatives from all four of the jurisdictions that manage the Capital Bikeshare program, as well as operations and marketing staff. Check out our complete event wrap up on Storify. Thanks again for coming out to say hello!