To our members,
We know you’ve been waiting for an update about new key shipments, and we’re so appreciative of your patience as we worked overtime to solve all of the issues we ran into during the shortage. The good news is that we have begun receiving the new keys! Here’s what to expect when you open the envelope with your new key inside:
We are now shipping new keys out to current members waiting for replacements, and to new members who have been waiting to activate your Capital Bikeshare membership. More keys are on the way, and we should be able to finish distributing keys to everyone who has been waiting very soon. At this time, we are shipping keys to new members and for those with broken or lost keys only.
We truly appreciate your patience as we hit the home stretch. Happy riding!
The Capital Bikeshare Team