We’re activating some new email features in our system software to keep you better informed about your recent Capital Bikeshare activity and help us keep the system running smoothly. These messages are sent to key holding members only.
- Long Rental Notice: If you take out a Bikeshare bike for more than 60 minutes, we’ll send you an email to let you know that you’ve had the bike out a while, and encourage you to find a nearby dock to avoid further usage fees. If you already docked the bike, but still receive this email, please contact customer service and provide the station at which it was docked. This will help us locate the bike.
- Red Wrench Button Follow-Up: When you dock a bike and press the red wrench button to report an issue, we’ll send you a follow-up email asking you to describe the issue you experienced with the bike. This will help us better diagnose the bikes and plan their repairs.
Finally, we have adjusted our monthly billing emails to be sent only to members who have incurred a usage fee in the previous month. You will no longer receive a monthly billing statement if the balance is $0.