News

$101 Authorization Hold to Be Removed

During the comment phase of the proposed price increase, we heard from many members who were concerned about accessibility for those with limited resources.

In an effort to further reduce barriers to entry for all who wish to join Capital Bikeshare, we will be removing the standard $101 authorization hold placed on credit or debit cards used to purchase 24-hour and 3-day memberships at station kiosks. The removal of the hold is effective May 1, 2015. Thanks to new technological capabilities provided by our recent software upgrade, we are able to remove the hold going forward while mitigating previous security concerns.

We have heard from tourists, residents and members alike that the authorization hold occasionally presented a hurdle to join for casual members. We remain committed to providing a sustainable bikesharing service that is accessible to everyone, and believe that this step is significant progress toward that goal.

February 2015 Expansion Update

Our staff took a break from installing and expanding stations during the month of February. Instead, they were hard at work improving the system, installing our new Operations Software last month. We’re pleased to report that we are successfully running the most up-to-date software available for our bike sharing system.

Have a great idea for the next station location? Be sure to add or vote for it on our Crowdsourcing Map. Data from your votes is used to plan the future of the system, so make it count.

Service Alert: System Has Returned to Normal Service

System Software Upgrade Complete— Service Functioning Normally

The Capital Bikeshare system underwent a comprehensive software upgrade for the first time in our four year history. We are pleased to report that the update was successful and that all features of the system are now fully operational.

  • Credit card rentals are now accepted
  • All memberships (annual, monthly, day key) are once again fully operational
  • Short term membership sales have resumed at all station kiosks
  • Live station status feeds have resumed, so Spotcycle and other web programs are now up-to-date
  • CapitalBikeshare.com is back online and accepting new member registrations and allowing current members to login to their accounts

We appreciate your patience and understanding during this process, and are excited to utilize this new software to provide a better riding experience for all of our users.

Sincerely,

The Capital Bikeshare Team

Arlington Introduces Cash Payment Program

Arlington County is now offering a cash payment option for Arlington residents to use towards Capital Bikeshare memberships and user fees. This program is designed to expand Capital Bikeshare to Arlingtonians who are unbanked – those who don’t have a credit or debit card – and is a demonstration program for one year.



More details are available in the full post.

Send Your Pricing Comments By Feb. 15

We Want Your Input!

Didn’t get a chance to attend the Open House but want to add your input on the proposed membership rate changes? Send an email with your comments to pricing@capitalbikeshare.com. We will be accepting comments until February 15, 2015.